Updated May 22, 2020
Updated May 22, 2020

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AAA: Carolinas Extends Free Roadside Assistance for First Responders and Healthcare Workers

Charlotte, N.C. (April 28, 2020) – Based on the continued need for this service, AAA has extended its free ERS program to healthcare workers and first responders in the Carolinas through May 8, 2020.

“We wanted to make sure that the program aligned with the stay-at-home order that has also been extended,” said Jim McCafferty, Executive Vice President and COO of AAA-The Auto Club Group in the Carolinas. “Healthcare workers and first responders have been putting themselves at risk every day and we can at least do our part to make sure they are taken care of should car trouble arise during this time.”

First responders and healthcare workers, AAA member or not, can call 866-727-9016 to receive AAA Roadside Assistance services 24 hours a day, 7 days a week. Services include vehicle lockout, tire, battery and towing. If towing is required, our tow trucks cannot accommodate passengers, so alternate transportation must be used. Users of this free service could be asked to show identification as proof of employment.

To best prevent the spread of COVID-19 and support the health and well-being of our service providers and those utilizing our services, AAA is abiding by the following safety precautions:

  • Service technicians have eliminated handshakes
  • Technicians have been advised to sanitize the cab of trucks and equipment
  • For your protection and the protection of our service providers, we may ask if you are currently sick to let us know when you request services
  • We are temporarily suspending rides in our tow trucks and service vehicles

For more information about this AAA program, visit:


About AAA – The Auto Club Group

The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, insurance, banking, financial services, and travel offerings to over 13.5 million members across 13 U.S. states, the province of Quebec and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Carolina, North Dakota, Tennessee, Wisconsin, Puerto Rico, South Carolina and the U.S. Virgin Islands; most of Illinois and Minnesota; and a portion of Indiana. ACG belongs to the national AAA federation with more than 60 million members in the United States and Canada whose mission includes protecting and advancing freedom of mobility and improving traffic safety. Motorists can map a route, identify gas prices, find discounts, book a hotel, and access AAA roadside assistance with the AAA Mobile app for iPhone, iPad and Android. Learn more at Visit AAA on the Internet at

For more information on this press release, please contact:

Public Relations Manager
Tiffany Wright
Work : 704-737-8306
Cell : 704-569-7768