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WORKING AT AAA

Work at AAA ​​


​​At AAA Carolinas, we thrive upon our mission to promote the love of the open road and the adventure of traveling by providing our customers with their automotive, hospitality and safety needs. Being the trusted brand of 90 years in the Carolinas, our purpose is to deliver value with every service.

What makes AAA Carolinas a great place to work is our compassionate, driven and innovative culture. Those who choose a AAA career in North or South Carolina are directly connected to the success of our business by living these values and principles every day while dedicated to delivering total peace of mind to our customers. We are committed to ensuring our employees’ success by:

  • Striving to provide personal and professional growth opportunities with a training and development programs and multiple career pathways
  • Caring for their personal needs: healthcare, retirement, wellness, profit sharing and specialized employee discounts
  • Valuing their contribution to the community
  • Inspiring them to achieve optimal performance through incentives, recognition, and reward programs

Learning & Development
No matter which part of the AAA Carolinas family you choose to join, true development is a partnership. Together with your manager, you can identify goals and opportunities and choose the developmental opportunities that will help you advance in your career with us. AAA training includes instructor-led classes, leadership development, online reference materials and resources, and various career path opportunities to assist AAA team members in achieving their personal development and career goals.

AAA training programs are customizable to you and your goals. They include but are not limited to:

  • Professional Development
  • Management/Leadership Development
  • Computer Skills
  • Individual Career Path Programs
  • Job Specific Skills and Certifications

At AAA Carolinas, we're known for passionately providing our members and customers with value, safety and total peace of mind in all things related to automotive, travel, insurance and member benefits. It’s not only our mission, it’s our purpose. In our AAA training program, you’ll find a learning environment that encourage​s everyone, no matter what your role, to increase your engagement and reach your goals.​



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What AAA Employees are Saying


Devin Treadaway
Call Center Supervisor - Charlotte, NC​
I think the most important thing that I’ve gained from training is confidence in my ability to lead. Our learning and development classes have laid the groundwork for me... Now, when I sit in front of my employees, I have the skills to coach, interview, make a business plan, and create a development plan, and the available resources to do so in an efficient and effective manner. ​


Lori Hunter
Service Specialist - Roanoke Rapids, NC​
We have great supervisors and co-workers who are willing to help us in any way they can. We also are given training memos weekly to keep us update on information. I enjoy coming to work knowing I am giving members peace of mind by helping them in their time of need. AAA is a great place to work; we have great benefits, friendly co-workers and our opinions are heard. ​​


Linda Tassone
Travel Agent - Raleigh, NC​
I love coming in to work each day: vacation travelers are typically happy, excited and eager for the information we can provide for their trip! I love a challenge of finding the perfect fit trip for clients who have traveled frequently and for new travelers looking for their perfect trip!


Kaying Thao
Intern - Charlotte, NC​
What attracted me to the internship program at AAA was actually a recommendation from one of my professors. He knew that AAA is a major player in the hospitality and tourism industry and that I would receive a great experience at AAA... AAA Carolinas in particular is one of the most up-to-date clubs and this kind of dedication to adaptation was what I wanted to be a part of.


Layman Franklin
Driver - Durham, NC​
Having the benefits we do gives a sense of security. I know that if something happens, my family is covered by the optional policy AAA offers. Health care, 401k and injury insurance isn't offered by others in the industry.


Ingrid Zahora
Senior Graphic Designer - Charlotte, NC​
I really enjoy being involved in all aspects of the marketing department, the interaction involved and knowing I am part of a team. I am privileged to be able to work for a company that has a solid reputation, is well-known and highly respected!


Brooke Roberts
Member Relations Coordinator - Charlotte, NC​
What I enjoy most about my job is that I am able to build relationships with my team members which allow us to work effectively as a team. Also, by implementing self-perseverance, that allows me to continuously improve my skills and make AAA a great place to work! What has helped me with my success as an MRL Coordinator is applying the goal of creating total member satisfaction!


Susan Chung
Insurance Agency Team Lead - Raleigh, NC​
I love being able to assist my clients in protecting what they value most. At the end of the day, if I can say I made a difference in every one of my client’s lives, I know I did my job. I believe AAA has a strong foundation and belief in doing what’s best and right for our clients. Our Mission Statement portrays the values and belief system I uphold for myself. Knowing that AAA has the same viewpoint, makes me grateful to be a part of such a great company. ​



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