How We Protect and Use Information
Our commitment to you. Our mission is to provide quality
products and services that anticipate and fulfill your needs for
security, savings and peace of mind. This statement is intended to
provide you an understanding of our collection, use and protection of
private and confidential information.
What you should know. We recognize our obligation to keep
information about you secure and confidential. It's important for you
to know that we do not share Member Information and Non-member
information with marketers outside the AAA Carolinas family of
companies and our preferred vendors that deliver you savings. If you
so desire, you may tell us you don't want to receive direct marketing
offers from us or from our preferred vendors. We carefully manage
information among our family of companies to assist you in a roadside
emergency and automobile repair services and to provide you with
travel services, insurance, loans, repair services and club products.
Our goal is give you better service and more convenience, and to
improve our overall services to you.
What the statement covers. This policy covers Member and
Nonmember Information, which means personal information about a member
or a non-member's current or former relationship with AAA Carolinas
family of companies.
Making the security of information a priority. Keeping
Member and Nonmember Information secure is one of our most important
responsibilities. We value your trust and handle information about you
with care. At AAA Carolinas, we limit access to member and Nonmember
information to those employees who need it to provide products and
services to you. We maintain physical, electronic and procedural
safeguards and continually assess and implement new technologies for
protecting information when appropriate.
Collecting information. We collect and use various types
of information to service your requests, save you time and money and
better understand your needs. We want to help you learn more about
club services that may make your life safer and more enjoyable or may
be of interest to you.
We categorize the Member or Nonmember Information that we collect as being one of the following four types:
Information you provide to us on applications, travel requests and payments
Information about your use of club services such as
emergency roadside assistance requests, your "Show Your Card and Save"
purchases, trip plans and club services
Information from other AAA clubs regarding membership transfers or requests for services outside the AAA Carolinas area
Other general information we obtain about you that may help us better serve you such as demographic information.
Managing information for your convenience. The
information we use helps us bring you a valuable services and savings
but most importantly, peace of mind as you travel. We limit who receives
Member and Nonmember Information and what type of information is
shared within our family of companies. AAA Carolinas is made up of a
small number of companies, including our motor club, our insurance
agency and our car repair company. The AAA Carolinas companies work
together to provide the products and services you want and need, save
you time and money and make it easier for you to do business with us.
Sharing information with companies that help us deliver
services to you. We may share Member and Nonmember Information with
companies that work with us to provide you products and services. We
share the information in order to provide you a good customer
experience. These companies may include companies such as servicing
garages, group tour companies and other AAA clubs. All of these
companies are contractually obligated to keep the information that we
provide to them confidential and they use the information only to
provide the services we've asked them to perform for you and us.
Disclosing information in other situations. We may also
disclose Member Information and Nonmember when required by law. Such
disclosures may include those in connection with a subpoena or similar
legal process, or a fraud investigation.
Honoring your preferences. You have choices when it comes
to learning about new offers and services from AAA Carolinas. You can
choose not to receive savings opportunities and marketing offers by
mail, phone and/or e-mail from us or from our preferred vendors.
We will honor your request throughout the AAA Carolinas family of companies. To tell us your preferences:
Call us at 877-282-3682 between 8:30 am to 5:30 pm
Write to: AAA Carolinas
6600 AAA Drive
Charlotte, NC 28212
Email us (without including sensitive personal information) at MrlQualityAgent@mailaaa.com
In order to ensure that we accurately reflect your
request, please provide your full name and street address, member
number, telephone number and email address along with your preferences
for no mail, no phone, or no email. Please note that it may take six
to eight weeks to make your request fully effective. Even if you elect
not to receive product and service information by direct mail,
telemarketing or e-mail, you will continue to be contacted as necessary
to service your membership, and receive the AAA GO Magazine, and
receive marketing information included with your regular renewal
mailings or when you visit us online.